I think there is an opportunity to work with the carriers as long as the price isn't too high.
Did you talk to the right customers last time? What did you do differently this time? How did you adjust your conceptualization of who your customers are?
I asked more specific questions about what my solution would involve and customers would include anyone who ships things still.
Unfortunately one interviewee just wanted audio of her not video.
When you ship packages who do you use?
Usually USPS or UPS.
If they offered better customer service once something was shipped how valuable would that be to you?
It would be fairly valuable and I would appreciate it if it was offered.
Would you be willing to pay a few extra cents included in the shipping if that service was included?
Of course I would. I would pay slightly more if my packages don't get lost.
If this existed in an app form where every tracking number is stored and you can do everything necessary such as reroute and other things from it would you like that? And if so what price would you be willing to pay for the service or app?
I would love the convenience of an app and doing it mobile so I don't have to wait in the store. Also I would probably pay for it depending on the model like a subscription or one time payment.
Please write three tips that you'd like to offer students in this class next semester about interviewing customers.
1) Don't be afraid to walk up to people.
2) If you start with a smile, greeting & I am a business student doing a project.
3) Think outside the box on the questions to get better results.
It was a great idea adapting to just audio of one of your interviewees. I'm not sure if that was suggested by her/them or you, but I have to employ that move in the future. Although my being sick was a huge deterrent for most people, I think the camera is just as frightening. If I had offered doing audio only, that may have worked. I agree with your tips. If you're confident and friendly when approaching people, that's a big help. I don't have interviews posted, but come on over to my blog: http://adventuresinent.blogspot.com/.
ReplyDeleteP.S. Nice profile picture of the triplets.
Your evaluation of these interviews was great, and although the intimidation factor of the camera recording them interferes with their confidence with the interviews, but you analysis was great and besides the structure of your outline of the interviews being strange, nonetheless this was a good blog post.
ReplyDeleteInteresting move of your interviews. The camera is definitely a major factor in trying to record the customers. Other than that, the interviews were great in the way you asked the questions and tried to make the customers feel comfortable as possible.
ReplyDeleteHere is the link to my interviews: http://jtbelga.blogspot.com/2016/02/interviewing-customers-no-2.html