- Describe the revenue drivers you currently include in your business concept for this class. Revenue drivers are the different ways you make money.
App sales, Membership opportunities, Direct to customer, Direct to business
- Describe what kind of product offering you believe should be next. What's the next thing your customers want?
This is hard to answer because my idea is a service not a product but I think the next step would be offering a way to print and ship from your phone almost like just a barcode or qr code and scan that to know where your product goes.
- Describe how this "next" thing will enhance your existing product/service offering. Does it improve the user experience, does it increase customer switching costs, does it foster customer loyalty, etc.?
I think being able to print from your phone directly makes things more convenient for the consumer and if the technology works a barcode or raid would be easier for the shipping companies as well.
- Go to Amazon and try to find a product that is similar to the one you want to offer next. Describe the product. Include a picture of the product.
Not applicable because Im selling a service...
- What are the customer reviews for the product? What, exactly, do customers not like about the product? What do they like about it?
Not applicable because Im selling a service...
- Describe what design/usability changes you'd make to the product.
Not applicable because Im selling a service...
- Describe why you think this product would make a good addition to your current product/service offering.
I think this offering would be an extension of my brand not a new product because it helps the customer shipping things.
Hey Garrett! I think developing a convenience app that is basically an extension of carriers' customer service is a great idea. These are the areas in which those companies have cut back, leaving customers with the task of finding out answers and solving problems (as you know) on their own. Outsourcing customer service definitely can happen with today's technology. I especially like how you've honed in on "the last mile." This idea has tremendous potential, Garrett, and after reading your Venture Concept, I like your 5-10 strategy plan! I am older and a business owner so I've been around the block a few times. Check out my blog post for this assignment if you want to see how I have positioned the mixed component of producing both service and a product: http://generationxonfleek.blogspot.com/2016/03/amazon-whisperer-making-business-even.html
ReplyDeleteHey Garrett. I had a similar issue because my venture concept is a service as well. I chose to come up with a different venture idea for this project to make answering the questions easier. Glad to see you were able to answer some of the questions relative to your venture concept! If you want to check out my blog post, you can find it here: http://poweredbysuccess.blogspot.com/2016/03/amazon-whisperer.html
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